Tracking order

Thank you for shopping at HarddKnot. We understand how important it is to know where your order is, and we are committed to providing you with a smooth and transparent tracking experience. Below you will find a detailed guide on how to track your T-Shirts & Tops, Skirts, or Pants & Trousers order from the moment it leaves our warehouse until it arrives at your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been processed and shipped, we will send you a confirmation email to the address you provided during checkout. This email will contain your unique tracking number and a brief note confirming that your package is on its way. Please check your inbox (and spam folder) for an email from [email protected]. If you cannot find this email, please contact us directly at the same address with your order number, and we will provide your tracking details.

Step 2: Use a Reliable Third-Party Tracking Service

To monitor your package in real time, we recommend using a trusted third-party tracking platform. These services aggregate data from multiple carriers, making it easy to see the latest status of your shipment without visiting multiple websites.

Recommended Tracking Tool: 17TRACK

17TRACK is a free, globally recognized tracking service that supports over 2,200 carriers worldwide. It is simple to use and provides detailed updates on your package’s journey.

How to use 17TRACK:

  1. Visit the 17TRACK website: https://www.17track.net
  2. On the homepage, locate the search bar labeled “Enter tracking number.”
  3. Enter your tracking number (found in your shipping confirmation email).
  4. Click the “Track” button or press Enter.
  5. You will immediately see the current status, location, and estimated delivery date of your package. The page also shows a timeline of all events, from pickup to delivery.

17TRACK also offers a mobile app for iOS and Android, allowing you to receive push notifications whenever your package status changes.

Step 3: Understand Your Tracking Status

When you track your order, you may see various status updates. Here is a quick guide to common terms:

  • Order Processed / Ready for Shipment: Your items have been packed and labeled, awaiting pickup by the carrier.
  • In Transit / Departed from Facility: Your package is on the move and has left a sorting center or warehouse.
  • Arrived at Destination Country / Customs Clearance: Your package has reached your country and is going through customs. This is normal for international shipments.
  • Out for Delivery: Your package is with the local courier and will be delivered today.
  • Delivered: The package has been successfully delivered to your address.

If your tracking status does not update for more than 5 business days, please contact us at [email protected] for assistance.

Additional Tips for a Smooth Tracking Experience

  • Save your tracking number: Keep a copy of your tracking number in a safe place, as it is your key to monitoring the shipment.
  • Check for delays: Occasionally, carriers may experience delays due to weather, holidays, or customs processing. If you notice a prolonged delay, reach out to us and we will investigate.
  • Delivery address accuracy: Please ensure your shipping address is correct at the time of purchase. We cannot be responsible for packages delivered to an incorrect address provided by the customer.

Need Help?

If you have any questions about your order or tracking process, our customer support team is here to help. Please email us at [email protected] with your order number and a brief description of your issue. We aim to respond within 24 hours on business days.

Thank you for choosing HarddKnot. We hope you love your new T-Shirts & Tops, Skirts, or Pants & Trousers!