Refund policy
At HarddKnot, we are committed to ensuring your satisfaction with every purchase from our collection of T-Shirts & Tops, Skirts, and Pants & Trousers. If you are not completely satisfied with your order, we offer a straightforward refund process in accordance with our policy.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
The following items are not eligible for refunds:
- Items marked as final sale or clearance
- Underwear, swimwear, or other intimate apparel due to hygiene reasons
- Gift cards or promotional items
How to Initiate a Refund
To start the refund process, please contact us at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Please note that you are responsible for the cost of return shipping unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the refund to your account.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or full refund, including any return shipping costs.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
Contact Us
If you have any questions about our refund policy, please email us at [email protected]. We are here to help.